1. Introduction

Welcome to Hopeline. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, process, and store your personal information when you use our platform.

2. Information We Collect

2.1 Information you provide to us

• Personal information (email address, contact details)
• Account information when you register
• Reports of cyberbullying or harassment incidents
• Evidence uploads related to reported cases
• Communications between you and our support team

2.2 Information collected automatically

• IP address for anonymous reports

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our service
• To process and manage reported cases
• To improve and personalize your experience
• To communicate with you regarding your account or reports
• To analyze usage and improve our platform
• To detect, prevent, and address technical issues or abuse

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Access controls and authentication procedures
• Secure storage of evidence uploads

5. Anonymous Reporting

Our platform allows anonymous reporting of incidents. When you choose to report anonymously:

• We collect minimal identifying information necessary to process your report
• Your identity is not disclosed to reported parties
• We still collect certain technical information ( IP address) for security purposes

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@navindu.online

Address: NSBM Green University, Mahenwaththa, Pitipana, Homagama, Sri Lanka